Showing posts with label covid-19. Show all posts
Showing posts with label covid-19. Show all posts

Friday, April 16, 2021

INFECTION TO PRICKLY EMOTIONS FROM OTHERS


Something I have experienced many times though didn’t realise then though later observed to realise a super common problem that holds an individual from performing to their potentials, keeping many of us from executing our best. It is the ability to regulate our emotions, depending on how allowing we are to a principle called Emotional Corruption.

Emotional Corruption
It is the pace at which we can influence the emotions of other people and make them as our own. The problem is most of us are highly sensitive to other people's emotions. Task completion or work performance either at work, leisure activity or at home will impact even with the smallest external factor. Although, we can learn how to avoid other people's emotions by becoming better at regulating our own.

The best possible and common experience is the pandemic due to the Novel Coronavirus outbreak. It evolved from Wuhan city in China and soon caused a state of a pandemic, now has a lasting impression figuratively and literally. So much that the method to regulate our emotions and avoid catching the emotions of other people, I will name it the “Viral Effect.” I have summarised that the coronavirus is just like us humans. They can be contagious, and if we are not careful, they can infect us and also claim others around us.
To understand how this processes in real life, it is essential to know what emotions actually are. There's two popular theories about where emotions come from, first theory being the Cognitive Appraisal.

Definition: It is the experience of an emotion we judge where our current situation aligns with our expectations.

Example: Let's consider you are on your way home to disclose your exam results and that you have topped the batch with your mother. You walk through the door, you find her sitting on the couch, but instead of “wha’s the result like?” She leave the room without saying a word. Now, that's not how you expected leading to the emotion of feeling annoyed. This defines Cognitive Appraisal.
The other theory is called Physiological Perception

Definition: The emotions we subconsciously assign to the physical changes in our body.

Example: Public speaking is the perfect example. Most of us usually have a weird feeling right before the talk or speech. Sweaty palms, confusion and moment of panic imagining what if you forget. Considering the last time you spoke you had the same feeling and the speech went well, you may define that sensation as the emotion of excitement. On the other hand say you messed up last time, you may now define that feeling as anxiety or fear. Basically, we overlay our physiological perception from our past experiences onto our current situation.

Moreover, the interesting part in both the theories is how we assess the emotions of other people. A section in the brain that processes emotion and memory called the limbic system is considered to be a non feedback system as it can be influenced by any external factor.
Think about this as passing by someone and without communicating or greeting, you could feel how annoyed or excited that person is? And then maybe you too felt annoyed or excited. It's an interesting concept to think about, because our brain is capable to pick up these subtle cues in our environment, which makes it possible for the other person's emotions to infect your emotional state.

Many people don't realise that every human being is affected by our non feedback system. Many people at work or on the same team inevitably catch feelings from one another. They share everything from jealousy to envy and worry to joy. The more connected they are, the stronger is the sharing of emotions.

Positive Consideration: If the team has a larger target to achieve but the captain regulates his or her emotions by staying grounded and calm, which increases the likelihood that the rest of the team will stay grounded and calm as well.
Negative Consideration: All it takes is for one person on that team to express a negative emotion for the whole thing to fall apart.

Now take a moment and think about how long you have held onto an emotion say irritation, especially after an encounter from a person who is agitated. Was it days? Weeks? Months?

The ideal situation, which improves team and group dynamics as well as individual happiness, is for everyone to control their emotional state by sending back the other person's emotions to them. And research prove that there's two common emotion regulation strategies that can be the best solution.

SOLUTION
The first method to regulate emotions is called Cognitive Reappraisal, where you work to reframe how you interpret the situation in order to regulate your emotions. Countering the first theory of Cognitive Appraisal explained above, you assign definitions to a situation based on your goals and expectations on the outcome. For instance, taking active steps like following social distancing, regularly sanitising hands and wearing a face mask to re-evaluate your outdoor activity in order to avoid being a victim in on-going the pandemic.
Training our brain to reframe is time consuming and needs dedication. This will not be easy as there are hints of truth within each of our thoughts. But if we work consistently on reframing, we shall be able to engage prickly people without being negatively affected by their mood.

The second method to regulate emotion is Acceptance. It is learning to accept a moment for what it actually is and not what you expect it to be. To explain this this, I will use a three-step framework: "OK; so what; now what." By saying "OK," you halt all additional judgment to the person or to the situation. You then allow yourself space to accept your physiological responses and your perception to what's happening. And once you've distanced yourself from your thoughts and your emotional state, then you can say, "so what" because this helps acknowledge what happened purely as an event. And as you transit to "now what" that adds that you have gathered enough information to be able to respond to the event.

Now most people can get to "OK " but struggle to get past "so what" because it can be difficult to detach our physiological perception from the situation. Now here's something essential to be kept in mind, acceptance does not mean that we are OKAY with what happened or that you even want it to continue. It means that we are able to take an aerial shot of the exchange and understand where the prickly spines are and if they're worth attaching to.

Now, both of these strategies are my favourites because they are powerful and effective, especially on the effects that they have on how we approach life and relationships. One study suggests that cognitive reappraisal tends to be associated with more immediate emotional relief in negative situations, whereas acceptance may be better suited for decreasing short-term physiological reactions in unpleasant situations. But the best part? Both of these strategies don't have to be separate practices. Acceptance and cognitive reappraisal can be used interchangeably in order to maintain emotional self-control. The key though to implementing them is to become self-aware when you become emotionally triggered by another person or event. And once you've consciously become aware of either your thoughts, emotions or physical sensations, well then you can practice either technique.

These may be common concepts, but they are definitely not commonly practiced. So by remembering the jumping Viral Effect, it will help you to be more self-aware and self-regulated. And in turn, well, you'll avoid getting pricked by ... a prick.

Thursday, November 19, 2020

EMPATHY : Modern day most powerful Invention

 

Today I write about an experiential learning and realization. A word you came across somewhere although meaning and importance remains undetermined. Working with many organizations with various job functions and reporting to different characters called Managers/Superior/Leader. As I sit back working from home past eight months I started to identify my role and position in the team of every company I have worked in the past and I currently work and I started to all like the jobs I have ever done. All this because I was left with sometime with me during this pandemic. I learnt about EMPATHY.

 

Leaders/ Managers need to have both perspective and empathy. This is typically not practiced anymore because todays leaders/managers strongly believe holding a status and a designation comes with great power of controlling.

 

Theories say “LEADERS DO NOT REALLY NEED TO BE IN-CHARGE. THEY ARE ANTICIPATED FOR TAKING CARE OF THOSE ACTUALLY IN-CHARGE”. The functioning of this designation is really created for people which they do not realize. It begins with we getting our formal education from school, high school (senior secondary schooling) and a Bachelor’s Degree course. Most of us continue to complete a Master’s Degree to get further knowledge and skill set to procure superior job opportunity. As we complete our education that moves us to become an employee of our first job. There we are inducted and given a detailed tour of the office place and culture explaining us the job description. We implement theoretical knowledge we have gained. It is necessary for us to perform and genuinely WE WORK HARD. As we work from days to week, weeks to months, months to a year and we getting at our job we get promoted. Promoted to a designation where you have to direct the position where you began in the organization but no body shows us how to do that. That’s why we have managers or leaders who are really micro managers as they have already done that job are now supposed to lead. There is a literal transition here from learning how to do the job and being responsible for managing people doing that very job. Some people are slow towards accepting the transition where as some are pretty quick and some do not realize this transition. The origin for the designation requires the organization to communicate how to be a Manager/Leader. Leadership is a skill like any other, it is a learnable and a practicable skill. 

 

Like parenting, everyone has the capacity to be a parent. That doesn’t mean everyone should be a parent. Leadership is the same, which means everyone has the capacity to be a leader. That doesn’t mean everyone should be a Leader. It urges you to act when leading and everything goes well you give away all the credit and reversing this if everything goes wrong you take the responsibility and assist mending it. This doesn’t mean you be harsh and pressurize the people who you manage, instead you simply ask them to try again and helping them. You as a manager/leader are also not responsible for the result too. Think of a CEO having business priority as “customers”. They won’t as they are not responsible for the customer they are responsible for the people under them who are again responsible for other people and so on. 

 

Some months back I had been to another city for a meeting and had to check in a hotel. The reason hotels are wonderful is not the fancy beds, any hotel can do that. The experience developed by guests rightly is. Every time I walked pass any hotel employee, they smiled and said “Hello sir, hope you’re stay is pleasurable”. You feel their delight genuinely and not because someone has instructed them. Continuing, I happened walking in their café for cup of coffee. Welcoming me the barista, Harold a friendly and engaging guy and apt for the job. I remember actually giving him a 100% tip for serving me. Talking to him curiously I asked him “so Harold do you like your Job?”, to which he instantly replied “Yes sir, I love my job”. Taking the conversation forward I asked him “what is this hotel company doing to you for you to tell me that you definitely love your job”. Again, promptly Harold replied to me that “not only my manage, anyother manager too coming in the café would ask me about my job, the experience working here and what could that manager can do for him to make it better”. Then he expressed something that got my attention, he added he works in this cafe in the second half of the day and the first half he is a barista at a nearby hotel. He said working there is different, the managers are too authoritarian. He is working there just for his paycheck. Same person working two cafes. 

 

We as leaders are always criticizing our people as we need the right people but the reality is it’s not the people it’s our leadership. It’s as simple as leader creating an environment where people perform that leader gets employees like Harold’s of the in-house cafe in whereas if leader creates a bad environment we will get employees like Harold working for the other hotel. We have become competitive were hiring and firing is natural. Like if some employee is not able to perform the first instinct of the manager is “You are OUT”. This is because we DO NOT PRACTICE EMPATHY.

 

Let’s begin with imagining Case One: Your manager informs you about the performance for the quarter cautioning you it will be difficult for you to continue being on the job. How inspired are to come to work the next day? 

 

Now let’s Imagine Case Two: Your manager informs you about the bad performance for the past quarter and asks about you or anything troubling you. Also asks you to open up as feels worried and would help you. Now how does that feel?

 

This is Empathy, it is about being concerned about the person and not just the output. We all have performance related issues and Mangers can only see performances. Our working flair has changed in the past decade, we are suffering from the business theories left over from 80’s and 90’s. They are bad for people and bad for business now. It worked then not necessarily works now. A decade ago people stood in long ques to make a call and now we have cellphones. That’s innovation and taking a step ahead. 

 

The directives followed currently is similar to a football coach training players making the fans as priority. Will that model make a winning team? We don’t consider the working directives followed from yesteryears outdated and consider them as mantras to success. The model used was appropriate then as they were short on resources and technology. The business environment was very peaceful, supportive and option proof. The world we live today is competitive, monopoly seeking and options are plenty.


Therefore, we work in an environment where our managers repeatedly reminding us that we can be replaced on performance failure. Hence, we are working AFRAID. We are teaching our youngest generation that how can anybody not stand up saying “I Made a Mistake”. The need for a change is to make a person comfortable to be vocal saying “I made a mistake, I screwed up, I didn’t perform well, I am scared”. How will a company excel if people working in it cover up mistakes with something to distract avoiding to speak up that they have made a mistake. 

 

This what empathy exactly is. If a complete generation is troubled and struggling yet constantly failing, maybe the reason is not THEM. The reason for all my failures is no one else but ME. We grow up in an environment around our grandparents or parents or siblings always there to give us empathy. Aren’t we the same born human being as we grow up?

 

I conclude with saying EMPATHY is something a leader extending their support and help need for the people to perform better and the people will return the Managers with expected performances directly boosting the Company’s growth. 

Saturday, November 14, 2020

Are there options to choose between which Law to FOLLOW and which to NEGLECT ?

 

THE USE OF TWO DISTINCT LAWS ADMITTING TO AN IDENTICAL OBJECTIVE : PERSONAL SAFETY

Ever since the ongoing Novel Coronavirus or Covid19 pandemic, it has resulted us to adapt to the New Normal. However, as the virus infections are being controlled restrictions have reduced simultaneously.

Lately I have noticed everyone consistently wearing a face mask in public places as directed by the Government to avoid getting infected which may lead to death. There are fines being imposed of Rs.200 for not wearing a face mask in public place. This law was imposed for the safety of individuals.

On the contrary, an alternate Law showing an identical intention had been imposed in 1988 for two-wheeler riders to compulsory to wear a helmet when commuting. Presently, deaths by two-wheeler accidents retains the higher fatality rate in the country. Everyone defies laws time-n-again resulting an average of ONE LAKH deaths per year by two-wheeler accident as a persistent fatality rate. There are fines imposed up to Rs.500 for riding without a helmet. This law was imposed yet again for the safety of individuals.Adding on to my observation, majority are riding motorcycles wearing a face mask avoiding or deliberately not wearing a helmet. Not to overlook the fact that both are essential for safety of individual being the reason.

The observation was quite amusing and disturbing both at the same time. I would end by saying

"NEVER RIDE YOUR MOTORCYCLES WITHOUT WEARING THE RIGHT HELMET AND STEP OUT PUTTING ON A FACE MASK GOING IN PUBLIC PLACES. IT IS NOW THAT WE MUST ACT RESPONSIBLY. OUR SAFETY IS PRIORITY. PERIOD!!"

- ZOHAIB KHAN

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